ACCESIBILITY PLAN

Multi-Year Accessibility Plan

Category	Deliverables	Status			Year
		Completed	In Progress	Ongoing
General	– Written accessibility policies	X
	– Statement of commitment	X
	– Multi-year accessibility plan posted on website	X			2021
	– Implement training for new and existing employees on the AODA Integrated Accessibility Standards Regulation and Human Rights Code as it pertains to people with disabilities	X
Customer Service	– Implement all applicable requirements under the Customer Service Standards	X
Information and Communication	– Make feedback processes accessible to people with disabilities	X
	– Notify the public of our accessible feedback policy, upon request			X
	– Process in place to provide accessible formats and communication supports to people with disabilities (timely and at no extra cost)	X
	– Compliant with all other applicable requirements in effect under the Information and Communications Standards			X	2021
Employment	– Individualized workplace emergency response information available upon request to employees with disabilities	X
	– Individualized accommodation plans available upon request for employees with disabilities	X
Design of Public Spaces	– Ensure that newly constructed elements in all public spaces meet the Design of Public Spaces Standards			X